Refund policy
Every Heirloom Haven Co. item is printed just for you when you order it. Because of that, we can't accept returns or exchanges for buyer's remorse, wrong size, or wrong color. Please check the size chart on each product page before you order.
We'll replace or refund your item if:
- It arrives damaged, defective, or misprinted
- You received the wrong item or size (different from what you ordered)
- Your package is lost in transit (see the Shipping Policy)
How to request a replacement or refund
- Email support@heirloomhavenco.com within 30 days of delivery.
- Include your order number and clear photos of the problem (the item, the print, and the packaging label if it was damaged in transit).
- Once we confirm the issue, we'll send a free replacement. If a replacement isn't possible, we'll issue a full refund to your original payment method. You don't need to send the item back unless we ask.
Cancellations and changes
Orders go into production quickly. You can cancel or change an order within 2 hours of placing it by emailing support@heirloomhavenco.com. After that, the order may already be printing, and we can't cancel or change it.
Refund timing
Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank.
Wrong or undeliverable address
If an order is returned to us because the shipping address was incomplete or incorrect, we can reship it once you pay the reshipping cost, or refund the item cost minus the original shipping.
Questions? Email support@heirloomhavenco.com.